Refund Policy

Please read our donation refund policy to better understand how and why we collect donations from our donors, subscribers and well-wishers.

 

AICFB takes the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or if the donor would like to cancel his donation, AICFB will respond to the donor within 7 working days of receiving a valid request for refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send AICFB a written request for a refund within 2 days of making the donation to email [email protected] along with:

  1. Proof of deduction of the donation amount.
  2. In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office addresses: 128/4253 Kala Sadan Co-Operative Housing Society, Nehru Nagar, Kurla East, Mumbai – 400018
  3. If the tax exemption certificate is already issued, we will not be able to refund the donation. However, in case of a valid refund request due to any error on the part of the Organization, we will refund the donation and bear the costs of the same.
  4. International donations will need minimum 15 days for the refund process.